Last Updated: [14/08/2025]
Dashlyn.io (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Dashlyn.io is a SaaS platform providing Player Account Management (PAM), CRM, gamification, bonus management, AI-powered marketing campaigns, and other tools for iGaming operators.
Our registered office:
Dashlyn.io
info@dashlyn.io
We collect the following categories of data:
Name, job title, and contact details (email, phone number)
Business and billing information
Login credentials for our platform
Communications with our support team
IP address, browser type, and device information
Usage data and interaction logs within our platform
Cookies and tracking technologies (see Section 8)
If you are an iGaming operator using Dashlyn.io, you may upload or process your customers’ (players’) personal data through our platform. This may include:
Player names, usernames, and contact details
Gameplay history, deposits, withdrawals, and betting activity
Bonus usage and reward history
We process data under GDPR on the following legal bases:
Contract performance – to deliver the services you have subscribed to.
Legitimate interests – to improve, secure, and market our services.
Legal obligation – to comply with anti-money laundering (AML) or gambling regulations.
Consent – for optional marketing or tracking activities.
We use your information to:
Provide, manage, and maintain the Dashlyn.io platform.
Set up and manage your account.
Process payments and invoices.
Deliver customer support and technical assistance.
Analyse usage data to improve performance and user experience.
Send service updates, announcements, and marketing (where permitted).
Enable operators to manage player accounts, bonuses, and campaigns.
We do not sell your data. We may share information with:
Service providers (hosting, analytics, payment processors) under strict confidentiality agreements.
Legal or regulatory authorities when required by law.
Business partners only where you have given explicit consent.
We retain your data only as long as necessary:
Client account information – for the duration of the contract + 6 years for legal recordkeeping.
Player data – as determined by our clients (we act as a data processor).
Marketing data – until you withdraw consent.
We implement strict security measures, including:
Encrypted data transmission (SSL/TLS)
Server firewalls and access controls
Regular vulnerability assessments
Role-based user permissions
We use cookies to:
Remember your login session
Analyse traffic and improve performance
Support marketing campaigns (where consented)
You can manage or disable cookies via your browser settings.
If data is transferred outside the UK/EEA, we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses or equivalent measures.
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent at any time
Requests can be made via: info@dashlyn.io
For client account data, Dashlyn.io is the Data Controller.
For player data processed via our platform, we act as a Data Processor on behalf of the operator (you remain the Data Controller).
We may update this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of changes.
If you have any questions about this Privacy Policy or how we handle your data, contact:
📧 info@dashlyn.io